Regarding the Protection of Personal Information

Last updated: March 31, 2005

Medical-Aid Co., Ltd. (hereinafter referred to as "the Company") considers the protection of customers' personal information to be of great importance. We respect and appropriately safeguard this information based on the following privacy policy.

We use personal information for the following purposes:

• 1. To ship products and bill customers, we use contact details such as names, addresses, and phone numbers. For payment, credit card numbers or bank account information may also be used.
• 2. To confirm and communicate order details and delivery methods, we use contact information, order content, quantity, and billing amounts.
• 3. To inform customers about our campaigns, products, and services, we use service history and contact information.
• 4. To improve our services, we use customer feedback, survey results, and usage history.
• 5. To respond to customer inquiries, we use contact details such as name, address, and email.

We manage personal information with the following system:

• 1. We establish an internal system in accordance with the Personal Information Protection Law and obtain written pledges from employees to handle information appropriately.
• 2. Access to personal information is restricted to necessary personnel, and regulations are established for media storage and handling to prevent leakage or misuse.
• 3. For system-stored data, access is managed through accounts and passwords for authorized personnel only. These credentials are strictly protected.
• 4. Personal data is deleted after a set retention period, provided service functionality is not impacted.

• 1. We do not disclose personal information to third parties without consent, except in the following cases:
  • ・When required by law or in response to requests from public institutions like courts or police
  • ・When stipulated by specific legal provisions
  • ・When there's a risk to the life, body, or property of a customer or third party and consent cannot be obtained
  • ・When necessary to protect our rights, property, or services due to violations of laws or our terms, and consent cannot be obtained
• 2. If a customer requests disclosure of their personal information, we will do so only after verifying their identity.

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