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Customer Support System Information
Support System – Core Slogan
Based on our Corporate Philosophy, we are committed to enhancing the Quality of Life. While fulfilling our corporate social responsibility, we are dedicated to providing full support so that not only individual customers but also their families and others around them can use our products with confidence and comfort.
Enhancing and Strengthening Our Support System
[ Inquiries and Customer Support ]
We provide thorough explanations in response to inquiries from customers until they are fully satisfied. Our experienced staff handles pre- and post-purchase inquiries with the utmost care. Upon request, we also provide technical explanations, detailed documentation, or online guidance.
[ Appropriate Specifications ]
Our products, such as electromagnetic protective clothing, are designed and manufactured based on advice from many specialists at medical institutions to accommodate various body types and implant positions. However, in cases where standard models do not deliver adequate performance due to individual differences, we offer custom-made solutions upon consultation.
[ Product Samples ]
We provide product samples. Many customers have decided to purchase after trying out samples. We encourage you to feel and try the products first before making a decision. Please feel free to contact us.
[ Post-Purchase Support ]
Our products are designed to maintain performance even after the warranty period, provided they are used correctly. Nonetheless, to ensure continued comfort and peace of mind, we notify customers as the warranty expiration approaches.
[ Sharing Customer Feedback Internally ]
Customer feedback is a valuable asset to us. While we receive many compliments and expressions of gratitude, we also take criticisms seriously. All feedback is shared company-wide. We strive to improve based on positive input and promptly reflect on and correct shortcomings, working together to continuously deliver better service.
Developing Our Support System
As a company holding many innovative patents, we are constantly engaged in developing new products incorporating cutting-edge technologies. We apply this philosophy to our customer support as well. Our entire team works together to deliver unprecedented, innovative services.