quality assurance

RelayBlock Free Bag Quality Assurance

Quality guarantee period

The service life is 5 years or more if used indoors without wear, but the quality guarantee period is 2 years from the date of purchase. However, the following conditions must be met.

• 1.Use it in your car, bag or pocket.
• 2.Please avoid using the product in a way that may rub or abrade the fabric.
• 3.Deterioration will be more rapid if the bag is subjected to friction from the outside.
• 4.Do not use in environments where there is a risk of sulfurization, oxidation, or chloride.
• 5.Remove dust and dirt with a vacuum cleaner or wipe off with a tightly wrung towel.

Repairs and replacements during the quality guarantee period

If the quality (electromagnetic shielding performance of the materials described in the instruction manual, etc.) cannot be maintained within the warranty period when used in accordance with the instructions in the instruction manual, etc., we will repair or replace the product free of charge.

Repairs and replacements after the Quality Guarantee Period has expired

If the quality guarantee period has expired, repairs or replacements will be charged. In addition, according to the regulations stated in the warranty, repairs may be charged even during the warranty period.

Request for product recall and disposal

If more than five years have passed since purchase, the quality of the product will gradually deteriorate. We will guide you through the collection or disposal process. *For more information, please refer to the quality guarantee that is attached to the product when you purchase it.